How to Rock at Customer Service: 12 Seconds

***Update: Sol actually saw this post and emailed me a quick note*** I like 12 Seconds. I use it, though not as much as I would like. My schedule does not permit me to spend much time doing things online that are fun and I have yet to find a great business use for it, […]

Positive Reinforcement for Work, Home and the Dog Park

A blast from the past… Animal trainers, management consultants and psychologists all seem to agree that positive reinforcement (or operant conditioning or Whale Done or etc.) is the best way to deal with people. And yet we still scream at employees, spank our kids and choke our dogs. Pavlov, Dale Carnegie, Ken Blanchard, BF Skinner, […]

Why I Ceded Control to a Stranger (and how you can get others to do the same)

Tomorrow morning my wife and I head to the hospital in anticipation of a planned c-section for the birth of our second son, Micah.  Because of this, I have been thinking back a lot to a post from a couple years ago, when my first son was born.  Below is the post. My son, Jedidiah […]

20 Tips to Survive and Thrive In Today’s Economic Turmoil or Marketing on a Budget part 2

Last week we looked at the first 5 tips.  Now lets turn our attention to the next 5.   6.  Form good relationships with local publications editors and journalists. When something truly interesting and relevant happens with your organization set them GREAT copy and they will publish it.  Caveat: if you send them crap or take […]

Book Review: The New Media Frontier

The New Media Frontier: Blogging, Vlogging and Podcasting for Christ edited by John Mark Reynolds & Roger Overton The New Media Frontier is written as a collection of essays on various topics related to new media and Christian faith (as the authors view it).  Many of the authors seem cautiously optimistic at best regarding the […]

How Can Non Profits Possibly Succeed in the Current Economic Turmoil?

Seth Godin shared this on his blog and I wanted to post a bit of it as well.  Think about your church, your NGO and even your business.  How can you become a leader of passionate evangelists for your cause or brand?  There’s this unspoken idea floating around that “fundraisers” can go about their work […]

20 Tips to Survive and Thrive In Today’s Economic Turmoil or Marketing on a Budget part 1.

I have spoken with many business owners lately concerned about the economy and how to best respond.  A dentist told me, well people still get cavities but they are putting off braces and elective procedures, a physical therapist said he knows some competitors are pulling their advertising and he doesn’t want to (he is smart […]