Lots of fun.
Life
A couple weeks ago I promised to share how I am able to do as much as I do. I was planning on focusing on productivity and technology, but I wanted to touch briefly on inspiration and motivation because these are the true reasons I pursue solutions to accomplish more.
Vision
Antoine de Saint-Exupéry once said, “If you want to build a ship, don’t herd people together to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.”
The importance of vision, direction, purpose, goals, etc.cannot be overstated. Without a destination, even the most advanced navigation system is just a worthless box.
We have our Family Mission statement and my company has a vision. I am working on my personal vision as well.
Prioritize
Apple has about ten products and has a market cap the size of many competitors with hundreds of products.
Jesus worked on the Sabbath. When Jack Wench took over GE he sold or closed every business they had that was not either number one or had a good chance to be within a couple years.
Paul, at the end of his life, recognized he has put it all on the line, there was nothing left. He did not coast through his “retirement” years.
I try to make all my decisions based on the priorities spelled out in these vision statements.
Learn. A lot.
No one knows everything. Even if you are the exception to this rule, disruptive changes are happening in nearly every industry on earth right now.
The most prolific and accomplished people in history have always been the Renaissance men (and women of course). Individuals who dabbled in multiple disciplines, interact in multiple cultural contexts, engage with people even when they do not agree (especially when they don’t agree).
So that’s how I do it. How do you stay focused?
We’d love for you to be there. Details here.
Thanks for all the cards and notes and tweets and what nots. Yesterday was Micah’s birthday. We all spent the day at the park. It was a lot of fun.
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| 2010-01-04 Micah’s Bday at Irvine Park |
Laundry Love Santa Ana is happening on Thursday. Check it out. Last month is was a lot of fun and pretty hectic. Pretty sure it is going to be the same this month.

As you can tell, my site doesn’t look the same. It is still a bit buggy, and a teeny bit of the design is not how I want it yet. But I know that folks are starting to find it, Google is now crawling it and its popping up again as number one in my vanity searches. Beyond that I will be at Catalyst West this week and know that people I meet will be checking out the site. So here it is, in its not quite yet finished glory.
Poke around and let me know what is still broken. I know of a few things, but would love the help to make sure its great for you guys.
And if you are going to be at Catalyst hit me up on Twitter.
Close your eyes and visualize your customers using your product or service. What do you see? How do you feel? Can you do it?
What I see with many of my clients is that an exercise like this just feels funny and they are not able to really know what their customers think and feel in their day to day life. What does your product mean to their life? Does it change it? Make it easier?
By learning the answers to these questions we are able to not only focus our marketing message, but also improve upon that crucial customer experience. If your product or service is EXACTLY what your customer needs or wants, then you no longer have a customer, but a Fan and Evangelist.
Of course, the question becomes, HOW???
The answer is fairly simple. Listen, engage, repeat.
Use the tools that are available today. Try out the new ones. Find ways to make THE CONVERSATION part of your daily routine. There are far too many tools to list here today (although I have one in the works), but here is what I use.
Listening
Google Reader, Twollow, Social Too, Tweet Deck, Twitter Hawk, Friend Feed, Google Alerts, Facebook, LinkedIn, Myspace (one of my clients in largely focused in the indie music scene),
Engage
Tweet Deck, Twitter Hawk, Social Too, Facebook, Twitter Search, GMail, Comments, Blogging, Phone (I’m a dinosaur, I know), Skype (less and less lately with the advent of…), TokBox.
You will see quite a bit of overlap between the two lists as many of these tools are more like places than tools. When using Twitter, you can be a fly on the wall and watch the conversation, or actively engage in it.
When your customers start knowing you personally they become friends. When they start to love your product or service they become fans.
What do you use to engage the crowd? When was the last time you made a change to your service based on a Facebook post? Would you consider your customers friends? Does your business have any fans?



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